Contact
Questions, corrections, or support for the Survival Guide.
By email
The best way to reach us is by email:
We aim to reply to everything within two working days. For Survival Guide download problems, please include the order reference from your Stripe receipt — it speeds things up considerably.
What we’re able to help with
- Corrections to anything factual on the site. If you spot a source that’s wrong, a model that’s missing from a list, or a broken link, please tell us. We update the site quickly and credit corrections in the commit history.
- Survival Guide support. If you’ve bought the guide and something is broken — broken download link, missing email, wrong version — email us with your order reference and we’ll sort it out.
- Press and publisher enquiries. Happy to answer questions on the record for articles about the cutoff.
- Model-specific questions. We can’t guarantee a detailed answer for every Kindle model out there, but if you tell us what you’ve got and what you’re trying to do, we’ll point you at the right section of the guide or the right community resource.
What we can’t help with
- General Kindle account or billing questions. That’s Amazon’s remit. Their help is at amazon.co.uk.
- DRM removal tutorials. We describe the landscape fairly in the guide but we don’t provide tools or step-by-step instructions for stripping DRM from commercially-purchased books.
- Pirated books. We won’t help, and we’ll politely decline the request.
- Repairs to physical hardware. If your Kindle’s screen is cracked or the battery is dead, we’re not a repair shop. The repurpose section has projects that work with partially broken devices, which may still be of interest.
Business details
oldkindle.com is published by:
Graith Internet
Forest Vale Industrial Estate
23 Foxes Bridge Road
Cinderford, GL14 2PQ
United Kingdom
Phone: 07411 66 2979 (for press and business enquiries only — please use email for Survival Guide support, it gets answered faster).
Graith Internet is VAT registered in the United Kingdom. Sales of the Survival Guide are priced inclusive of VAT; your Stripe receipt shows the VAT breakdown.
Not affiliated with, endorsed by, or connected to Amazon.com, Inc. “Kindle” and “Amazon” are trademarks of their respective owner.